Real MSPs. Real numbers.
The MSP product runs production tenants today. The case studies below capture the shape of the transformation — manual triage to autonomous remediation, single-day evidence collection cycles to continuous compliance, point-in-time audits to replayable chains.
/ 01
01 · Tier-2 escalation rate
93% auto-heal on critical-path incidents.
A 25-tenant MSP brought 11 months of incident data onto BrainstormMSP. Within 6 weeks of cutover, 93% of priority-1 and priority-2 incidents closed without operator intervention. Mean time to detect dropped from 8 minutes to under 30 seconds.
/ 02
02 · Evidence collection cycles
Continuous, not quarterly.
Pre-Brainstorm: one operator spending 3 days per quarter producing a CIS evidence package for a carrier renewal. Post-Brainstorm: evidence already exists, the carrier exports it themselves from the /underwriter view.
/ 03
03 · Operator-to-tenant ratio
One operator per 60+ tenants.
The agentic substrate handles routine ops. Operators focus on novel-path tenants and customer relationships. Same headcount, 3x tenant growth, same SLA.
/ 04
04 · Insurance posture
Renewal premiums down, coverage up.
Two MSPs with carrier renewals post-Brainstorm reported aggregate premium reductions of 18-22% on identical coverage. Carriers cite the live evidence chain as the differentiator.